Privacy Policy
By opting to utilize Nepcare services, you enter into a psychologist-patient relationship and will receive treatment from a licensed medical practitioner in Nepal. The psychologist, exercising professional judgment, retains the right to decline care for various reasons, including situations where providing care would be medically or ethically inappropriate.
You confirm that you have reviewed and comprehended our Terms & Conditions and Privacy Policy and do not dissent from them. Furthermore, you agree to hold the involved psychologists and all related parties harmless and indemnified.
Nepcare places high importance on your privacy. Our Privacy Policy pertains to both our website and services, accessible through the Site. Via our Services, medical professionals can offer healthcare services to their clients and patients through our app. This Privacy Policy outlines how we collect, use, and disclose information obtained from visitors to our Site and users of our Services.
By utilizing our Services, you consent to the handling of your personal information in accordance with this Policy. Your usage of our Site and Services, as well as any privacy-related disputes, are subject to this Policy and the Terms of Service, along with their applicable limitations on damages and dispute resolution. The Nepcare Terms of Service are integrated into this Policy by reference.
We may collect information about you directly from you, as well as automatically through your use of our Site or Services.
Users are welcome to browse the site without the need for registration. However, registration becomes mandatory for accessing specific functionalities and services. During the registration process, users are required to furnish certain details, such as their name, date of birth, gender, address, email, phone number, governmental documents (e.g., citizenship photo), and a password.
It's important to note that users can book mental health appointments without completing the registration. Certified clinical psychologists are available, and users can select their preferred psychologist. Subsequently, we reach out to users using the provided contact details for further arrangements.
Regarding the information collected during mental health bookings, users are asked to specify the type of therapy they seek (e.g., individual, couple, teen). Details collected include name, age, phone number, preferred clinical psychologist, gender, identity, relationship status, date, time, duration of current conditions, and preferred medium of contact. Optional information may include email, reasons for seeking therapy, medications (if any), and any queries users may have. Professional psychologists meticulously handle all collected data, including the information necessary for contact.
Additionally, we collect users' profile pictures for personalizing their profiles, and this information is securely stored on our server (https://nepcare.org/).
For Personal CRM, a feature aimed at enhancing user experience, we send timely notifications to remind users about medicine intakes. To enable this service, we collect information such as the medicine name, generic medicine name, and the scheduled time for medicine intake (e.g., OD, BD, TDS, QID). Users also have the option to include allergies and genetic diseases to keep track of them.
We may share the information that we collect about you, including personally identifiable information, as follows:
Cookies, which are alphanumeric identifiers, are transferred to your computer's hard drive through your web browser for the purpose of record-keeping. Some cookies enhance navigation on our Site and Services, while others facilitate a quicker log-in process. While most web browsers automatically accept cookies, you have the option to modify your browser settings to block them in the future. The Help section of your browser's toolbar provides information on preventing your computer from accepting new cookies, receiving notifications when a new cookie is received, or disabling cookies entirely.
Concerning Patient Health Information, the privacy and security of individually identifiable health information provided to Nepcare in connection with Services are subject to legal protection. This type of health information is referred to as "protected health information" (PHI). Nepcare may use and disclose PHI as necessary for providing Services, for internal management and operations, to fulfill legal obligations, and for any other purpose for which Patients have given their consent.
The security of your personal information is a priority for us, and we have implemented reasonable technical, physical, administrative, and organizational measures to safeguard the information we collect. These measures are designed to protect against loss, misuse, unauthorized access, disclosure, alteration, and destruction of your data. It's important to note, however, that despite our diligent efforts, no security measures can offer a 100% guarantee.
To enhance the security of your information, we recommend taking certain precautions. This includes safeguarding access to your password, phone, and computer. Take measures such as logging out after using a shared computer, selecting a strong and confidential password, and ensuring the privacy of your login credentials. Please be advised that we cannot be held responsible for any lost, stolen, or compromised passwords, or for any unauthorized activity on your account resulting from unauthorized password access.
You may modify the registration information that you have submitted by logging into your account and updating your profile information. You are also provided with the option to delete your account which will delete all the associated data related to you.
If you have any questions, concerns, or requests regarding this Privacy Policy or the App's data practices, please contact us at +977 9886629196, 071503305 or email us at [email protected].
We reserve the right to modify this Policy in accordance with the guidelines set forth by the Nepal Medical Council. It is advisable to revisit this page periodically for any updates. Any revisions to this Policy will be posted here. In the event of significant changes that have a material impact on our handling of the personal information collected from you, we will make reasonable efforts to notify you in advance. This notification may be achieved by prominently featuring the change on our website or by sending an email to the email address associated with your account.
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